By using/purchasing from our website www.GrowGuysUS.com you accept our Terms & Conditions, Privacy Policy and Legal Disclaimer.
Our Products
Due to the nature of some of our products you must be over 21 years of age to view and/or purchase from Grow Guys. By purchasing from this site you warrant that you are over 21 years of age.
Prices and Information
Price and availability information is subject to change without notice.
Except in relation to the description of products and services available to order from our website, we do not guarantee the entire accuracy of any information provided on the website.
Grow Guys does not accept liability for any of the opinions expressed in, or content of, product reviews, blogs or other comments, or photographs that are shown on this site. The fact that third party opinions and comments are displayed does not mean they are endorsed, favored or recommended by Grow Guys or any employee.
Please read the instructions, manuals and other user documentation that comes with your products carefully. Grow Guys is not involved in the manufacture of products and will not advise on their use or operation of the manufacturers’ guidelines. You are urged to use all products safely and according to the manufacturers’ guidelines.
Payment of at least 50% of the total cost is required in order to reserve an installation. Payment in full is required 7 days prior to your scheduled installation. Failure to pay 7 days prior to installation scheduled date will result in a cancellation determined by Grow Guys LLC. We allow a free rescheduling period of up to 30 days past the initial scheduled installation date. The initial deposit will be non-refundable past the 30-day re-scheduling period.
Returns & Refunds Policy
Grow Guys guarantees to refund you for a product/service if returned in accordance with our Returns & Refunds Policy.
Please make sure your delivery address is correct and completed in full before submitting your order. IF your order is returned to our office we will be happy to re-send it. If your order is NOT returned to our office we take no responsibility and we will not be able to re-send it free of charge under any circumstances.
Returns
We are happy to assist you with any questions about your order within 14 days from the date when the order is sent or your Grow Space is installed.
Should you wish to return purchased goods for any reason, you need to contact Grow Guys first by phone, fax or e-mail to confirm your return, within 14 days of receipt of your order. Any goods sent back without prior consent from Grow Guys will be sent back at your cost.
Returned goods must be new, unused and in their original packaging. Once you have confirmed your return with us, please send the items to our postal address. All returns are the responsibility of the customer until they reach us.
The goods should be sent back with a recorded service as we will not be responsible for returns lost in the post.
Damaged / Faulty Goods
In the unlikely event that an item is found to be faulty or damaged, you may send it back for a replacement or refund. Please contact us within 14 days of receipt of your order and return the goods as per our returns policy above.
We will refund any postage costs incurred when returning items back to us. We recommend using an insured delivery method; however we will not accept extra charges for guaranteed next day services or other courier services.
Your replacement goods will be shipped (or your payment will be refunded) within 30 days of receipt of your return.
Exchanges
If you would like to exchange your item(s) for a new one, please contact us first, within 14 days of receiving your order.
Returned goods must be new, unused and in their original packaging. Please detail which item(s) you would like to receive as a replacement.
We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. If you paid with an alternative method, you will need to cover any extra cost before the replacement goods are shipped. If the replacement goods’ cost is lower than your returned goods, you will be refunded the difference, minus the shipping costs.
Refunds
We will refund the cost of returned goods. Shipping costs are non-refundable. Installation costs are non-refundable under any circumstance.
We do not refund the cost of returning the goods, except for returning faulty or damaged goods.
Refunds will be made by crediting your card or by a cheque, depending on the method used for payment.
Refunds will be made within 30 days of receipt of your return.
Cancellation Policy
If you would like to cancel your order, please contact us before your order has been shipped or 2 days prior to your scheduled installation.
Copyright and Trademarks
Grow Guys does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them. The copyright in Grow Guys and the content of all the website and pages relating to the Grow website is owned by, or licensed to Grow Guys. It may not be used, copied or altered without our express consent. Copyright extends to the design, look and feel of Grow Guys, all photographs on it and its marketing materials.
You may use Grow Guys content for private and non-commercial use only i.e. to view, copy and print portions of Grow Guys content for the sole purpose of placing orders.
Grow Guys and our logos are trade names or trademarks of Grow Guys and may not be used by anyone else without our express permission. The trademarks of the brands sold on Grow Guys belong to their respective owners.
Limitation of Liability
Grow Guys has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on our website or contact us for exact measurements. Grow Guys will carry out its services with reasonable skill and care but does not give any guarantees in respect of other person’s services.
Grow Guys makes no promise that the use of GrowGuysUS.com will be uninterrupted or error free. Our website is provided on an ‘as available’ basis. In the event of technical errors we will do our best to repair them as quickly as possible.
Grow Guys contains links to other websites which are not under our control. These links are provided for your use only and we are not responsible for the availability, quality, content or nature of the other sites on the internet that are owned and operated by third parties (“external sites”) to which Grow Guys links and websites located on or through any external site nor for any transactions involving external sites (including as to ‘cookies’, personal data, confidential information, or purchase of domain names or other services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, websites or transactions.
These Terms and Conditions shall not limit any rights you may have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Grow Guys’ liability for death or personal injury resulting from its negligence nor any fraudulent representation.
Subject as mentioned, to the maximum extent permitted by law, Grow Guys excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss and Grow Guys shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
- any incorrect or inaccurate information on Grow Guys.
- any interruptions to or delays in updating Grow Guys.
- the infringement by any person of any intellectual property rights of any third party caused by their use of Grow Guys or any product purchased with us.
- any loss or damage resulting from your use or the inability to use the Grow Guys web site or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
- any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
- any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading Grow Guys, or from transmissions via emails or attachments received from Grow Guys or its licensees and affiliates.
Grow Guys will not be held responsible for any failure to perform any obligation under these Terms and Conditions if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation internet outages, communications outages, fire, flood, etc.
Grow Guys does not wish anyone to act in contradiction with the law. Grow Guys LLC will accept no responsibility in this respect. All information contained on the Grow Guys website and any Grow Guys promotional material or packaging is for informative purposes only, and is not intended to condone, promote or incite the use or cultivation of illegal and/or controlled substances.
Grow Guys LLC reserves the right to take any criminal or civil action it deems fit in case of bad use of its website and its content, as well as in case of breach of the Terms and Conditions.
No Legal Advice
The information and services on this website are not intended and should not be used as legal advice. Use the information, services, and content on GrowGuysUS.com at your own risk. You acknowledge that under no circumstances is Grow Guys providing legal counsel and nothing on GrowGuysUS.com is intended as a substitute for an attorney. Under no circumstance should Grow Guys LLC have any liability to you or any reliance on information contained on or obtained through GrowGuysUS.com. Reliance is solely at your own risk.
Privacy Policy
Grow Guys is committed to protecting your privacy and promises only to use information collected about you in accordance with our privacy policy. View our Privacy Policy here.
Legal Disclaimer
Participating in the cultivation of cannabis entails inherent risks of physical injury and penalty of State and Federal Laws.
Grow Guys delivers products on the condition that they will not be used in conflict with applicable local law. The regulation and enforcement in respect of some of the products we sell differ from state to state. We therefore advise you to make inquiries about the regulations to which you are subject. For this reason, Grow Guys can accept no responsibility for the misuse of our products where cultivation is illegal. The Agreement will be governed in accordance with the laws of the state of New York, excluding its choice-of-law principles.
Drug Policy
Grow Guys does not encourage the use, supply or production of illegal drugs or controlled substances in any way.
All information on our website www.GrowGuysUS.com is provided for informative purposes only.
Please be aware that smoking can seriously damage your health and can be fatal, and is not encouraged by Grow Guys LLC.
Contact us
If you have any questions about any of our Terms and Conditions, ordering processes or delivery policy please contact us.